These Terms of Service ("Terms") govern access to and use of the software platform and related services (the "Service") provided by Loop Solutions, LLC ("Loop," "we," "us," or "our"). By accessing or using the Service, or by accepting an order or subscription that references these Terms, the entity agreeing to these Terms ("Customer," "you," or "your") agrees to be bound by them. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, you may not access or use the Service.
01The Service
Loop provides a cloud-based customer relationship and case-management platform designed for consumer financial services law firms, which may include case management, document management, configurable workflows, integrated communications (including telephone, video, and text messaging features), and integrations with third-party services. Loop may update, modify, or enhance the Service from time to time.
02Accounts and Authorized Users
To use the Service, you must register for an account and may authorize individuals within your organization ("Authorized Users") to access the Service. You are responsible for: (a) maintaining the confidentiality of account credentials; (b) all activity occurring under your account and Authorized Users; and (c) ensuring your Authorized Users comply with these Terms. Notify Loop promptly of any unauthorized use.
03License and Restrictions
Subject to these Terms, Loop grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term. You may not: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or attempt to derive source code; (c) resell, sublicense, or provide the Service to third parties except as expressly permitted; (d) use the Service to build a competing product; (e) circumvent usage limits or security; or (f) use the Service in violation of applicable law or our Acceptable Use Policy.
04Customer Data and Ownership
"Customer Data" means data, content, and information that you or your Authorized Users submit to or process through the Service, including information about your own clients ("End Clients"). As between the parties, you retain all rights, title, and interest in and to Customer Data. You grant Loop a limited license to host, process, transmit, and display Customer Data solely as necessary to provide and support the Service and as otherwise permitted by these Terms and our Privacy Policy.
You are solely responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it, and for obtaining all rights and consents necessary for Loop to process it in providing the Service.
05Acceptable Use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You are responsible for ensuring your Authorized Users and your use of the Service comply with it.
06Communications and Messaging Compliance
The Service may enable you to send telephone, voice, and text (SMS/MMS) communications to your End Clients. With respect to any such communications:
- You are the sender of record and the party responsible for all communications you send using the Service.
- You are solely responsible for obtaining and maintaining all legally required consents from your End Clients prior to contacting them, including any consents required under the Telephone Consumer Protection Act (TCPA), CTIA messaging principles, applicable carrier and Application-to-Person (A2P) messaging requirements, and other applicable laws and regulations.
- You are solely responsible for honoring opt-out and revocation requests (including "STOP" requests), for the content of your communications, and for maintaining your own messaging terms, privacy disclosures, and records of consent.
- Loop provides the transmission tooling and reasonable features to support compliance (such as opt-out handling), but Loop does not provide legal advice, is not a party to your relationship with your End Clients, and is not responsible for obtaining consent on your behalf.
- You will not use the Service to send communications that are unlawful, that violate carrier or regulatory requirements, or that are sent without proper consent.
You will indemnify Loop for claims arising from communications you send using the Service, including communications sent without required consent, as set forth in Section 11.
07Third-Party Services
The Service may integrate with or rely on third-party services (for example, communications infrastructure, payment processors, e-signature, and data providers). Your use of third-party services may be subject to separate terms imposed by those providers, and Loop is not responsible for third-party services. Loop does not control and is not liable for the acts or omissions of third-party providers.
08Fees and Payment
You agree to pay the fees set forth in your applicable order, subscription, or invoice. Unless otherwise stated, fees are non-refundable, exclusive of taxes, and due as invoiced. Loop may suspend the Service for non-payment after reasonable notice. Pass-through charges imposed by third parties (including messaging carrier and registration fees) are your responsibility.
09Confidentiality
Each party may have access to the other's non-public information ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and advisors who need to know and are bound by confidentiality obligations, or as required by law.
10Warranties and Disclaimers
Loop will provide the Service in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND LOOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LOOP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS. LOOP DOES NOT PROVIDE LEGAL ADVICE.
11Indemnification
You will defend, indemnify, and hold harmless Loop and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your use of the Service; (c) communications you send using the Service, including communications sent without required consent or in violation of the TCPA, A2P, carrier, or other applicable requirements; (d) your violation of these Terms or applicable law; or (e) your violation of the rights of any third party, including your End Clients.
12Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR INDEMNIFICATION OBLIGATIONS AND PAYMENT OBLIGATIONS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO LOOP FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13Term and Termination
These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination: your right to access the Service ends; you may export Customer Data for a limited period as described in the Service or your order; and Loop may thereafter delete Customer Data in the ordinary course, subject to legal retention requirements. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, indemnification, limitation of liability, and governing law) will survive termination.
14Suspension
Loop may suspend the Service, in whole or in part, if Loop reasonably believes your use poses a security risk, violates law or these Terms, or may subject Loop or others to liability, or for non-payment. Loop will use reasonable efforts to provide notice where practicable.
15Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Teton County, Wyoming for any dispute not otherwise subject to an agreed alternative dispute-resolution process.
16Changes to These Terms
Loop may modify these Terms from time to time. Material changes will be communicated by posting the updated Terms with a revised "Last updated" date and, where appropriate, by notice to you. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.
17General
These Terms, together with any order, the Acceptable Use Policy, and the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. Nothing in these Terms creates a partnership, joint venture, or agency relationship.
18Contact
Questions about these Terms? Reach us at: